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Frequently Asked Questions

The following FAQs will help you to better understand the myMobileListing app and its benefits.

Q: What is myMobileListing?

A. myMobileListing is a new way to add vehicles to the Manheim inventory directly from a mobile device. There’s no need to take your pen, paper and camera to the parking lot to collect information and then return to your desk to enter the information and upload your digital photos and video. With myMobileListing, you can create your listings instantaneously using your mobile device.

You will have the option to either complete a Basic Listing or a Seller Disclosure using the app.

Q: How does using myMobileListing benefit me and why should I use it?

A. By using the myMobileListing app, you can:

  • Use your iOS or Android mobile device to list and activate vehicles directly onto OVE.com.
  • Save time while walking to the car; most can complete a Seller Disclosure in 10–12 minutes.
  • Avoid paying transportation costs in order to have a report with condition information (including options and damages); Seller Disclosure provides a convenient alternative.
  • Provide buyers with a detailed listing that will increase their confidence for making a purchase and help you sell more cars.

Q: Why use the Seller Disclosure and not just a Basic Listing?

A. There are pros and cons to both. The Basic Listing is quicker, but it does not offer the level of detail the Seller Disclosure does for the buyer. Based on Manheim sales research in 2013, condition information increases sale rates and overall sale price:

  • Vehicles are 4x more likely to sell online with condition information
  • Arbitrations declined by 27% when sold with condition information

Q: How much does it cost to create a listing using myMobileListing?

A. There is no cost to a seller to create a Basic Listing or Seller Disclosure Listing; the app is free.

Q: When can I start using myMobileListing?

A. The myMobileListing app is now available for download on Apple and Android devices.

Q: I would like to start using myMobileListing. How do I gain access and download it?

A. From your mobile device, go to Apple’s App Store or Android’s Play Store and search for “Manheim myMobileListing” and download the app. The download is free. Use your Manheim user name and password to log on.

Q: How long will my Seller Disclosure Listing be live on OVE.com?

A. Your Seller Disclosure Listing duration will last between 1 and 3 business days. You can also relist your listing and it will continue to contain the Seller Disclosure.

Q: Can I change the Basic Listing to a Seller Disclosure?

A. This is not part of current functionality. As of right now, if you wanted to change to a Seller Disclosure, you would need to start over by creating a new disclosure and scanning the same VIN. You will be prompted to enter all of the listing information again. Once that is complete, the disclosure will be sent to Manehim.com and will overwrite the earlier listing.

Q: Where are my completed listings sent?

A. The listing data that is captured in the mobile application is sent to Manhiem.com and OVE.com automatically once you have submitted the information.

Q: What changes will I see in Manheim applications after I complete a Seller Disclosure Listing and when will they appear?

A. When a Seller Disclosure exists, you will notice an SD icon and an external link on the Listing; the external link will contain the Seller Disclosure information.

Manheim will display Seller Disclosure Listing information in the following locations:

  • OVE.com
  • Simulcast
  • Manheim.com/Powersearch
  • Manheim Mobile

Seller Disclosures will show up in Manheim systems within 30 minutes of creating the listing, enabling both buyers and sellers to search on and display the listing information in the locations listed above.

Q: Why is my listing not active on OVE.com?

A. There are certain required fields (like duration and price) that need to be present for a listing to automatically be active on OVE.com. All of the listing data on the application needs to be populated to go live. You can access Inventory Manager on www.manheim.com or www.OVE.com and review your listing to see what information is missing and add that data to activate the listing.

Another reason your listing might not go live is if it violates the OVE.com Priced Right Policy. The Priced Right policy states that every vehicle listed on OVE.com must have a Buy Now or Reserve (Floor) selling price equal to or less than 120% of that vehicle’s average Manheim Market Report (MMR) wholesale price. Any vehicle that is listed with a Buy Now or Reserve selling price that exceeds 120% of average MMR for that vehicle will be declined.

You will receive an email notifying you of the status of your vehicle; in the case where the vehicle is not live, it will disclose the reasons why.

Q: What is the condition grade that appears on the SD report?

A. A condition grade is calculated based upon damage information entered by the dealer.

The grade will be displayed when the dealer completes a Seller Disclosure Listing utilizing the myMobileListing application. The SD icon will appear with the grade next to it.

Q: How is the condition grade calculated?

A. Manheim uses a proprietary algorithm to evaluate various responses collected during the Seller Disclosure process along with damages reported to calculate the final condition grade of the vehicle.

Q: What are the charges associated with creating a grade? How much will this cost?

A. There is no cost to you as a seller to create a grade; this grade is included with every Seller Disclosure Listing that you create through a mobile device utilizing the myMobileListing app.

Q: What’s the grading scale for a condition grade on a Seller Disclosure?

A. The condition grade scale is:

Condition Grade Definition
5.0 Extra Clean
4.54.0 Clean
3.53.0 Average
2.52.0 Below Average
1.51.0 Rough
0.50.0 Extra Rough

Q: Will the condition grade be searchable for buyers?

A. Yes, on Manheim.com and OVE.com.

Q: I didn’t receive a condition grade. What happened?

A. You must complete all the stages to receive a grade. If any of the stages are left incomplete, a grade will not be returned.

Q: Where will the condition grade appear in Manheim systems?

A. Manheim will display condition grade in the following locations:

  • OVE.com
  • Manheim.com/Powersearch
  • Manheim Mobile

Note: The condition grade will not be displayed in Simulcast.

Q: What is the difference between the Seller Disclosure completed on OVE.com versus one completed on the myMobileListing app?

A. Both listings will receive an SD icon, but the SD completed on the myMobileListing app will have more information and receive a condition grade.

If a Seller Disclosure already exists from myMobileListing, you will not be able to create a Seller Disclosure on OVE.com.

Q: What happens if a vehicle already has a Condition Report and a Seller Disclosure is subsequently completed and submitted?

A. A Condition Report is given priority over a Seller Disclosure; therefore, the Condition Report would stay with the listing and the Seller Disclosure would not be displayed.

Q: Within the myMobileListing app, what is Pass/Fail?

A. Pass/Fail answers whether or not there are associated damages with each part of the vehicle.

Q: Why won’t my mobile device scan the VIN?

A. The VIN scanner will work on the iPhone 4 and above, iPod generation 4 and above and the iPad3 and above and most Android devices. You will need to manually input the VIN if using a device that will not scan.

Q: How can I add additional comments on damages?

A. For additional comments, you can either add it to the interior, exterior or overall comments.

Q: How do I change my default listing values?

A. Default listing settings are set up when the dealership is registered. They can be overridden when completing a listing or disclosure. If you wish to review or change these, please contact your Manheim representative to have these updated.

Q: How do I send my Seller Disclosure data to my dealer website?

A. An export can be created to send the URL for your listing/disclosure to your website, if you wish to do so. Please contact your Manheim representative for more information.

Q: I just completed a Seller Disclosure for my listing. How do I view the report or email the report to a potential buyer?

A. To view your completed inspection, simply navigate to the Inspections main page and tap the “More” icon in the bottom right-hand corner of the screen. Select “View Report” and use the touchscreen of your mobile device to scroll through the completed inspection report.

Emailing your completed inspection to potential buyers is easy. Simply navigate to the Inspections main page and tap the “More” icon in the bottom right-hand corner of the screen; select “Email Report.”

You will see a new screen appear with a pre-populated message; the message text can be customized or left as is. Enter your recipient’s email address and tap the “Send” icon in the top right corner of the screen. You will see a new screen appear on your mobile device that confirms your email was delivered successfully.

Q: The Seller Disclosure does not provide enough detail for my vehicle. Is there a more detailed Condition Report?

A. At this time, the next step up in terms of more data is the InSight Condition Report. This can be completed at the auction by a Manheim Condition Report writer or you may contact a Manheim certified vendor to come to your location and complete the Condition Report. For more information on this, please contact your Manheim representative or your local auction.

Q: Do you have any videos available for getting started with the myMobileListing app?

A. You can view myMobileListing training videos on either the myMobileListing microsite (www.manheim.com/mymobilelisting) or our Learning Center site: http://www.manheimresources.com/tlc/

Q: My pictures look stretched. What happened?

A. If you are viewing thumbnails on your online disclosure and the pictures look stretched, it is due to taking the picture with your device in a portrait format and the process of shrinking them into a thumbnail. You should take all pictures in landscape format to avoid distorting the image.

Q: How do I get the pictures from an album in my device into the Seller Disclosure?

A. The application allows you to select if you want to use the camera, the Album or both to select images for your vehicle. To update this setting, when you start the application, go to Settings from the home screen and slide the setting for “Album” from Off to On. Be sure to select ‘Save’ before returning to the Home screen.

Q: How many photos can be uploaded to myMobileListing, including damaged photos?

A. The maximum number is 50 at one time.

Q: Is there a limit to the length of a video recording?

A. No, there is no limit.

Q: Is there any difference in the arbitration process for a Seller Disclosure created through myMobileListing?

A. No, the same arbitration rules still apply.

Q: How do I make changes before and after I’ve submitted the vehicle?

A. If you have not yet submitted the listing/disclosure information, you can make the change on the mobile application by going to your inspections and selecting “Resume.” Then go to the stage where the mistake was made and change the information. If the listing/disclosure has already been submitted, you will need to go to one of two places in order to make your change based on the data that needs to be changed:

  • If you need to make a change to listing data (sale type, floor price, etc.), you will need to log in to www.manheim.com or www.OVE.com and access the inventory manager to update the listing information on your vehicle.
  • If you need to change information related to the condition of the vehicle, you can access www.manheim.cdemo.com (using the same login information you use to access the application). Go to Mi Stuff → Records → Available. You will see a list of vehicles you have completed. By selecting ‘Manage record,’ you will be able to change the condition information.

Q: I have watched the training video, but I still have questions. Who can we contact for help?

A. Please contact Manheim Customer Care at 1-866-MANHEIM (626-4346), Monday through Saturday from 8AM to 12AM and Sunday from 6PM to 10PM Eastern.

Q: If I have any other questions, who can I contact for support?

A. Please contact Manheim Customer Care at 1-866-MANHEIM (626-4346), Monday through Saturday from 8AM to 12AM and Sunday from 6PM to 10PM Eastern.